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Frequently Asked Questions
SHIPPING
Free shipping on orders $75+
$12 shipping fee with orders below $75
We ship all orders within 24 hours of being placed. Orders that take place on the weekends will ship out on the following Monday.
We ship standard USPS with a 3-5 day delivery timeframe.
Not at this time.
If a customer needs their order expedited please contact our customer service at: Shoprumourboutique@gmail.com
RETURNS
Yes, we are happy to exchange your order if the size/option is available. Please email: shoprumourboutique@gmail.com to initiate your exchange.
In-store: 14 days to exchange items or return for store credit only. Items have to be in original condition with tags attached and receipt to for proof of purchase.
No returns on clearance items, gift cards, bodysuits, swimsuits, earrings, and beauty/body care items.
Online: 30 days to exchange items or return for store credit only. Items have to be in original condition with tags attached and receipt to for proof of purchase.
No returns on clearance items, gift cards, bodysuits, swimsuits, earrings, and beauty/body care items.
The customer is responsible for return label.
We stand behind our product and will exchange items that are deemed defective or damaged within the 14 day exchange policy.
We understand that sometimes packages are lost or stolen upon delivery. Unfortunately we are not responsible for items once they leave our warehouse. Gift cards act as cash and don’t re issue gift cards if lost or stolen.